Privacy policy

1. Who is responsible for your information

PAULLE LIMITED is responsible for the personal information described in this policy. If you have a privacy question or want to exercise a data protection right, email paul@tryframeos.com.dev.

2. What we collect

We may receive your name, email address, app name, store link, test-account details and anything you include in a message to us. We also process the app content visible while completing the review, together with the recording and written feedback we create.

Stripe gives us limited order information such as your payment status, amount paid and transaction reference. We do not receive or store your full card details. Most information comes directly from you; payment information comes from Stripe.

3. How and why we use it

We use this information to confirm and manage your order, access and review your app, record and deliver your feedback, contact you about the service, handle support or refunds, prevent misuse and keep the records required to run the business.

We rely on the performance of our contract with you, our legal obligations and our legitimate interests in operating and improving the service. We rely on your consent before publicly sharing a recording or testimonial. We do not use automated decision-making or profiling.

4. Who we share information with

Stripe processes payments for us. We may also use trusted email, cloud storage, video hosting, website hosting and app-testing providers where they are needed to complete and deliver your Live Reaction. These providers may only use the information to provide their services to us or as otherwise explained in their own privacy terms.

You can read Stripe’s Privacy Policy. We may also disclose information when the law requires it or when it is necessary to protect our rights, users or service.

5. Your recording stays private

Your Live Reaction is created for you and delivered privately. We will not publish it, post it online or use it in marketing unless you explicitly give us permission. You can withdraw that permission for future use by emailing us.

6. How long we keep information

App access, test credentials, working files and recordings are kept only for as long as reasonably needed to complete the review, deliver it and deal with follow-up support. We then delete them or remove access when they are no longer needed.

We keep basic order, payment and accounting records for the periods required by law. UK company tax records are generally kept for six years from the end of the financial year they relate to. If you give us permission to use a recording or testimonial publicly, we may retain it until that permission is withdrawn or it is no longer needed.

7. International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal basis and safeguards for the transfer.

8. Security

We take reasonable technical and organisational steps to protect personal information and limit access to people and providers who need it. No online service can guarantee complete security.

9. Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, transfer or object to how it is used. You may also withdraw consent at any time. Some rights are subject to legal exceptions.

Contact us at paul@tryframeos.com.dev. You also have the right to complain to the Information Commissioner’s Office.

10. Website data and cookies

On https://www.tryframeos.com, PostHog records page views, link and button clicks, selected examples and video playback to help us improve the website. This uses an in-memory anonymous identifier, with persistent analytics storage and session recording disabled. We do not collect text entered into forms or arbitrary query-string values.

We do not currently use analytics or advertising cookies. Our hosting provider may process basic technical information, such as an IP address, browser type and request logs, to deliver and secure the website. If that changes, we will update this policy and request consent where required.

11. Changes to this policy

We may update this policy when the service, our providers or the law changes. The date at the top will show when it was last updated. Questions can be sent to paul@tryframeos.com.dev.