Terms & conditions

1. What you’re buying

Live Reactions is a recorded first-time walkthrough of your app. You receive the full recording and a short list of what I’d change first.

The feedback is a personal, subjective reaction. It is not a formal accessibility, security, legal or technical audit, and it does not guarantee a particular product or business result.

2. Ordering and app access

Your order is confirmed when payment succeeds. Your app must be publicly available on the App Store or Google Play so we can download it. Send the store link when you book. TestFlight builds and private test releases are not accepted.

You confirm that you are authorised to give us access to the app and any test account you provide. If access is missing, restricted or not working, the review may be delayed until access is available.

3. Scheduling and delivery

After payment and working access are received, we’ll email you to confirm a review date. Timing depends on availability. If the schedule changes, we’ll let you know.

When the review is ready, we’ll email you a private link to the recording and the written feedback. If access or a technical issue affects the timing, we’ll let you know.

4. Prices and payment

The price and any applicable taxes are shown on the Stripe payment page before you pay. Stripe processes the payment. We do not receive or store your full card details.

5. Cancellations and refunds

You are eligible for a full refund when you request it at least 24 hours before your scheduled Live Reaction. Email paul@tryframeos.com.dev with the name of your app. You may include a reason, but you do not have to.

We’ll initiate an approved refund within seven working days. Stripe or your bank may take additional time to return the money to your account. Requests received less than 24 hours before the scheduled review may be refused if preparation or recording has begun.

If we cannot deliver the service, you’ll receive a full refund. Nothing in these terms limits any cancellation or refund rights you have under applicable consumer law.

If you buy as a consumer online, you will normally have a 14-day cooling-off period. If you ask us to begin the service during that period, you may have to pay for work already completed. Once the service has been fully performed after your express request and acknowledgement, your statutory cancellation right may end.

6. Recordings and permission to share

Your recording is delivered privately. We will not publish it, post it online or use it in marketing unless you explicitly give us permission.

You may download, copy and share the recording and written feedback for your own product or business purposes.

7. Your responsibilities

You are responsible for providing lawful access to the app and for ensuring that any test data or account you provide can be used for the review. Do not provide personal or confidential third-party information unless you are authorised to do so.

8. Liability

You remain responsible for deciding whether to act on the feedback. To the extent permitted by law, PAULLE LIMITED is not responsible for indirect losses or decisions made after the review, and our total liability relating to an order will not exceed the amount you paid for that order.

Nothing in these terms excludes liability where it would be unlawful to do so or affects your statutory consumer rights.

9. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections in the country where you live.

10. Contact

Questions about these terms can be sent to paul@tryframeos.com.dev.