01Who is responsible
PAUELLE LIMITED operates FrameOS and is responsible for the personal information used to provide the app, website, purchasing, licensing and support services. Privacy questions and requests can be sent to support@tryframeos.com.
02Your recordings and projects
FrameOS processes device recordings, screenshots, camera video, microphone audio, selected background files and editing projects on your Mac. Recording and exporting do not require sending this media to our licensing service.
Working media, settings and recovery data can remain in the app’s local storage until you remove them. Finished files are saved to the location you choose. macOS controls camera, microphone and file permissions; changing those permissions can affect the related features.
If you send a recording, screenshot or diagnostic file with a support request, we receive the material you choose to share. Locally stored projects are not a cloud backup service.
03Purchases and licences
Direct purchases are handled through Stripe. Our licensing service stores the information needed to deliver and manage your purchase, including your email, payment references, transaction amount and currency, purchase status, licence status and activation allowance. Stripe handles payment-card entry; our licensing database stores payment references rather than full card numbers.
Activation and validation can process an installation identifier, device name, app version and activation history. Licence material is stored locally using the macOS Keychain. We use purchase and activation information to deliver keys, validate installations, handle support and manage refunds or disputes.
04Product analytics and errors
The Mac app uses PostHog for product analytics and technical diagnostics. Events describe app and feature use, such as recording outcomes, editor actions and export settings, using a restricted set of properties.
The event filter excludes captured media, screen contents, file paths, email addresses, licence keys and user-assigned device or camera names. These events help us diagnose failures and understand which workflows need improvement. They are separate from your recorded footage.
05Website, updates and support
Website and download hosts may process request information such as IP addresses, browser details and access times. Payment providers use their own security technologies. The direct-download app also contacts its update service to check for software updates.
The production website at https://www.tryframeos.com uses PostHog to understand page views, visible sections, link and button clicks, selected examples and video playback. Website analytics uses an in-memory anonymous identifier, with persistent analytics storage and session recording disabled. It does not collect text entered into forms or arbitrary query-string values. Local development and preview domains do not send these website events.
Email support processes the address, messages and attachments you send us. If you join the FrameOS Slack, your account and messages are also handled by Slack under its own privacy terms. Service emails deliver purchases, licence keys and verification messages. Marketing preferences can be changed using the unsubscribe link or by contacting support.
06Why information is used
We use service information to fulfil purchases and support requests, operate licences, secure the service, diagnose technical problems and meet accounting or legal duties. Where applicable, the legal bases are contract, legitimate interests, legal obligations and consent. Consent can be withdrawn where it is the basis for processing.
07Service providers
Providers used by FrameOS include Stripe for direct payments, Resend for email delivery, PostHog for product analytics, Railway and database infrastructure for licensing, Apple for platform services, and Slack for the customer community. Website, download and update infrastructure also processes the requests needed to operate those services.
Providers may process information outside the UK or EEA. Where required, appropriate transfer safeguards apply. Contact us for information about a particular service or transfer. Captured media is not sold to advertisers or used to build advertising profiles.
08Retention and security
Purchase and service records are retained while needed to operate the licence, resolve support issues, meet legal duties or handle disputes. Other operational information is kept according to its purpose. Local projects remain under your control on your Mac.
The product uses measures including encrypted connections, Keychain storage and restricted analytics properties. No system can guarantee absolute security. Contact support promptly if you believe your licence or information has been compromised.
09Your choices and rights
Depending on applicable law, you can request access, correction, deletion, restriction or a portable copy of personal information, and object to certain processing. You can object to direct marketing and withdraw consent where relevant. Some requests may be limited by legal or contractual duties; identity checks may be needed.
Contact support@tryframeos.com to make a request. In the UK you can complain to the Information Commissioner’s Office; elsewhere, your local data-protection authority may be able to help.
10Changes and contact
This notice may change as the product or its service providers change. We will publish an updated notice when needed. FrameOS is intended as a professional content-creation tool, rather than a service directed at children.
For privacy enquiries, contact PAUELLE LIMITED at support@tryframeos.com.