01About these terms
PAUELLE LIMITED operates FrameOS. These terms cover the Mac app, direct purchases, licence activation, updates and support. You need authority to enter into a contract, including when purchasing for an organisation.
02Your 
FrameOS licence
The current direct-purchase offer is a one-time licence for $39.99 USD, for use on up to 3 Macs. It includes every feature, automatic updates and lifetime support by email and through the FrameOS Slack. The price and currency are shown before payment.
Your licence key is delivered by email. Enter it in FrameOS to activate each Mac. Activation and periodic validation use an internet connection. Keep your key private and use it within the activation allowance confirmed with your purchase.
03Permitted use
Do not distribute or resell FrameOS or its licence keys, bypass activation controls, or use the app unlawfully. Third-party and open-source components retain their own licences.
04Recordings and projects
Your recordings, screenshots and imported media remain yours. Obtain the rights and permissions needed to record and share them, check exports for private information, and keep backups. FrameOS processes media locally; it does not provide cloud backup.
05Devices and updates
Check the published Mac and device requirements before buying. Features depend on supported hardware, operating systems, permissions and connected sources. Future platform changes can affect compatibility.
Automatic updates deliver app improvements and fixes. Camera layouts require the relevant sources to be recorded. Captions use microphone narration and the available English transcription model on compatible Macs.
06Payments and refunds
Stripe handles direct payments. For a purchase or refund question, contact support@tryframeos.com with your purchase email and reference. Refunded licences may be deactivated; files you have already exported are not deleted.
07Your consumer rights
Nothing in these terms removes consumer rights that cannot lawfully be excluded. Where applicable, digital content must be of satisfactory quality, fit for a particular purpose and as described. The available remedies can include repair, replacement or a price reduction, depending on the circumstances.
Contact us if FrameOS is not working as described so we can investigate and discuss an appropriate remedy.
08Privacy and support
The privacy policy explains personal-data handling for licensing, analytics and support. For help, email support@tryframeos.com or use the FrameOS Slack. Only send recordings or diagnostic files you are comfortable sharing.
09Changes and contact
Changes to these terms will be dated and published here. English and Welsh law applies, without removing mandatory protections available to consumers where they live. Contact PAUELLE LIMITED at support@tryframeos.com about these terms.
10Website artwork
Apple, iPhone and iPad are trademarks of Apple Inc. Android is a trademark of Google LLC.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License (https://creativecommons.org/licenses/by/3.0/). Source: https://developer.android.com/distribute/marketing-tools/brand-guidelines. The artwork's paths and colours are unchanged; the SVG viewBox was added for responsive sizing.